One week after launch, DEIS customers had already run hundreds of lookups across Carjam, PPSR, Companies Office, and credit bureau connections. The patterns were revealing.
Pattern 1: Generic consent is still the default
Most teams arrived with a standard terms-and-conditions clause and assumed it covered every lookup. DEIS forced a per-lookup pathway choice — and many users switched from "written consent" to "notification" once they saw how specific IPP3A actually is.
Pattern 2: Notification delivery evidence matters
Businesses that had been sending emails manually had no proof of delivery. DEIS records send, delivery, and open events for IPP3A notifications — and several customers told us this was the first time they could answer an OPC question with certainty.
Pattern 3: Individuals read the transparency portal
We expected low engagement on the individual side. Instead, notification emails drove steady traffic to the transparency portal — people want to know which bureau was accessed and why, not just that something happened.
What we changed in week one
- Clearer pathway guidance on the lookup form for high-sensitivity sources (credit bureaus, court records)
- Faster magic-link sign-in for returning users
- A launch-week support channel for onboarding questions
If you signed up at launch and have feedback, we would love to hear it at deis.nz/contact.